The TV news ran a story that the DMV office in Santa Maria is going to close. I think they said an average of 470 people a day go there. Now they’ll need to go to either Lompoc or San Luis Obispo.
I went into the SLO DMV last week to ask a question. The chairs for people waiting were pretty full (as they usually are). Luckily, I had my question answered by a woman at the check in table so I didn’t have to wait hours. What I found frustrating is that I could find no way to ask a question without going into a DMV office. A lot of tech companies do support by online chat. They can be helping multiple people at one time. The question I don’t know the answer to is what percentage of people could be serviced faster in the DMV office if they were better prepared when they came in. If more prepared customers meant a faster service time at the office, it may be well worth the DMV to look at implementing an online chat service. Seems like focusing on efficiency should be the priority so you don’t have to reduce the service, which is what the closure of the Santa Maria office is going to do for all of us in the area.